At Tasvib, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as easy as possible.

Return Eligibility

To be eligible for a return, please ensure that the following conditions are met:

  • Timeframe: You must initiate your return within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Please include all accessories, manuals, and any promotional items that came with the product.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or Personalized Products: Items made to your specifications cannot be returned.
  • Final Sale Items: Products marked as “final sale” are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@tasvib.com or call [your phone number] to request a return authorization.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: Our team will provide you with detailed instructions on how to return your item.

Return Shipping

  • Cost: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $100 to ensure they are returned safely.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by offering a replacement or refund.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us:

Address: 8447 Damen Ln, Port Richey, FL 34668, United States

Email Us: support@tasvib.com

Call Us: +1 567-970-5163

Chat With Us: Live chat support available

Working Time: 9:00 AM – 4:00 PM (EST), Mon-Fri